#1 Swim and Surf School Wollongong & Port Kembla I EC Sportz

Terms and Conditions

General Terms and Conditions:

EC Sportz reserves all rights to all social media pages, products, websites and all content related to EC Sportz.

EC Sportz offers friendly, professional advice and training through certified training courses with national industry accreditation and insurance.

Any member of EC Sportz or the public who chooses to do any exercises, action or suggestion of EC Sportz choose to do so at their own risk.

EC Sportz reserves the right to refuse to train anyone who has not filled out REGISTRATION forms or has not been medically cleared.

EC Sportz reserves all rights to material such as comments, reviews, results, pictures posted on social media pages of EC Sportz and will only ever use these examples with complete authority from the member or if under 18 the member's guardian (see waiver form) EC Sportz reserves all rights to all content on the software, materials and any exercises done, food taken by a member through the guidance of EC Sportz do it at their own risk.

The member should complete a pre exercise form first and seek assistance or ask questions regarding any concerns they have. We recommend seeking medical clearance through doctors, physios and surgeons before taking on any exercises.

** EC SPORTZ SUPPORTS AND OPERATES UNDER ALL COVID-19 REGULATIONS GIVEN BY THE AUSTRALIAN GOVERNMENT AND WORLD HEALTH ORGANISATION.**

BULLYING, HARASSMENT AND GENERAL COMPLAINTS:

EC Sportz invites all people to join in and have a go. Everyone is welcome and treated fairly and equally with respect to all areas such as privacy of all information given, medical issues, religion, race, gender, ability and needs. Any form of Bullying or Harassment is not tolerated and will be dealt with by Management and according to the Law.

PAYMENTS,SUSPENSIONS, CANCELLATIONS AND MAKEUPS:

Anyone enrolling to any EC Sportz services i.e Kids Gym, Learn to Swim or Group Fitness does so for the full term and agrees to pay the full amount for that term (e.g 10 weeks in Term 2). This is to secure your spot and gain consistency and improvement. Our business would not last on stop start memberships weekly as both the business and customer must commit to achieve success.

EC Sportz requires organised bookings and payment prior to commencing. Failing to make payment on the agreed terms with EC Sportz will see the booked times lost until payment is made. If a payment is made and no communication has happened, the lesson is forfeited.

Make-Up Swim Lessons are offered. Please see our terms and conditions. We understand "things" happen, but we also need to manage many people and our business so everyone wins. Spots are limited, but we will always aim to work as best we can with everyone's situation.

There are no cancellations, refunds after booking has been made.

Payment Options:

Direct deposit
Eftpos
Cash
Vouchers (if applicable)
Afterpay (conditions apply)

Please email info@ecsportz.com.au or call on 02 4283 6333 for membership needs (TEXT MESSAGES ARE NOT ACCEPTED).

Changing lesson times during the week will be only at the discretion of the EC Sportz staff and only if it works keeping in mind safety, ages and ability.

Weekly Group Training memberships are also conducted the same as the above. NOTE: We do not accept 'I owe you', 'I'll pay next week', 'I'll pay tomorrow'. Please always be prepared. Commitment is the main word in any form of success.

SWIM LESSONS AND TRAINING SESSIONS:

A Parent or Guardian must be on site to supervise young swimmers before, during and after lessons (Squad lessons exempt) unless management has instructed otherwise. Only children paid for and supervised can be in the pool.

Parents or Guardians must not participate in the lesson unless asked by the instructor, and any kids misbehaving or sick will be asked to stay out of the pool.

Please make sure kids who are not toilet trained have appropriate swim nappies on. Encourage kids to use the toilet before and during lessons. Make them wear goggles, (age pending) caps and easy swimming attire (not baggy rash shirts, shorts or floaties).

Children recently or currently sick will not be permitted in the water (infants AND OTHER KIDS the teacher seems fit will ask to have guardians in the water with them for multiple reasons until appropriate to be out of the water).

Kid class ratios vary but obviously less is best. 4-6 pending stages per class works well.

Lessons at our indoor pool have limited sitting area and space so please be mindful and we ask to have 1 minute showers and keep the place clean for everyone's sake.

We ask that mobile phones are not used in the bathrooms and you ask the teacher/trainer about taking a picture or video before doing it. Swim lessons are designed and formatted by EC Sportz, ASI, Fitness Australia, Royal Lifesaving, ASCTA, Swim Australia and Austswim and is the first of its kind, adding in surf safety and skills, basic first aid, sport, fitness and nutrition.

Training sessions are your time and we ask you arrive early fully prepared with the correct shoes, towels, water, gloves, exercise clothing, or whatever you need and be well hydrated, healthy and not tired. We ask you to debrief us on any issues, mentally or physically, you may have to help get the best of the time allocated.

PHOTOS, VIDEOS, SOCIAL MEDIA, WEBSITE, TESTIMONIALS:

As mentioned above and in the waiver, we strongly suggest endorsing and using pictures and videos of you or the children for the chance to learn faster and help promote our message in encouraging learning to swim and a healthy fit lifestyle. People can send us pictures or tag us on Facebook, Twitter and Instagram with @ecsportz or #ecsportz.

We encourage all ages to do exercise, swim, surf and be active but do so under the strict guidelines of EC Sportz or an Accredited and Registered Fitness Professional. Attempting to lift heavy weights, swim too far or attempt something untrained or without supervision and exercise too fast can cause injuries, attacks, lack of confidence, medical issues, etc. Please always have someone aware of what you are doing, where you are doing it and a timeline. Swim between the flags at the beach, have your fence around your pool locked, learn first aid and always have eyes on the kids, ALWAYS!

Testimonials

Luke and Glenda Bryant

My husband and I can’t speak highly enough of EC Sportz Swim School. My three children who all attend Wollongong West Public School have learnt to swim there. They have become, through their one hour intelligently structured lessons, better-than confident, competent swimmers. The element of competition used by EC Sportz swim staff, has improved our children’s technique and fitness remarkably, indeed, a bonus compared to the mundane somewhat boring sessions of the previous swim school. The kids know they must work harder to improve. It must be said, these swim instructors are always enthusiastic, and good-humoured but never over the top. My husband and I are constantly surprised at the improvement of all the children at the EC Sportz Swim School sessions. The idea for a swim school to have warm-up sessions, for example, is great.
This swim club has been a good investment for us.

Jodie Wright

The following is a written support letter of EC Sportz Swim and Surf School. I have had my children engaged in swimming lessons at EC Sportz Swim and Surf School for over two years. During this time, I have found the staff to be incredibly professional, approachable and knowledgeable. They have been able to adapt their sessions and programs to suit the individual’s ability and personality without compromising the quality of lesson. They are even able to adapt based on the child’s mood on the day. The flexibility that they show in a single session and term is very impressive.
The program that they run consists of a warm up, which I believe helps engage the children in a light-hearted manner before they get in the pool. They often include “fun” activities and variations into their sessions which help keeps the kids engaged and stops the sessions from getting stale for the children. Lifesaving techniques and water safety activities are included in a subtle manner. This helps the children become more flexible in their adaptive strategies around pool safety as they aren’t consistently exposed to the same conditions and routines.
I highly recommend EC Sportz Swim and Surf School to all parents who are looking for a centre that provides a safe, flexible and conducive environment for their kids to not only become the strongest swimmer they can, but also to help develop their love of the water

Matthew Graham

I would like to endorse the services of Kenny Ewen Chappell and the EC Sportz Swim and Surf school which he operates within the Illawarra region. Kenny's diverse skill set across aquatics, health and fitness, coaching, mentoring, and personal development, ensure a well-run program with clear outcomes for the students he and his team teach. As a current Aquatics and Venue Manager within Shoalhaven City Council, I have had the pleasure of working closely with Kenny on multiple fronts where his skills and values driven leadership have always shone through.
A naturally positive, genuine, and enthusiastic personality, Kenny is an outstanding individual, and I am more than happy to highly recommend EC Sportz Swim and Surf School to prospective clients. Yours sincerely

Jane S.

My 3 kids (ages 4, 7 & 9) swim with Kenny and absolutely love it, with his attention to detail and their individual personalities they have all advanced dramatically in just a few weeks. Highly recommended

Leah T.

My daughter started off very nervous about swimming, but thanks to Kenny’s patient and understanding approach, she is going from strength to strength and loves going to swimming each week!

Fiona A.

My 3 kids are loving swim lessons with Kenny. He's able to accommodate our range of abilities and confidence in the water. He has a great holistic approach to water confidence, safety and swimming skills. The hydrotherapy pool is bliss in winter.